Understanding the impact of services on community well-being is central to managing nonprofit organizations. Without this understanding, an organization can not identify appropriate service goals or acquire new sources of funding. Most funding sources require ever more detailed reporting of outcomes to justify the services funded.

Klass Strategies specializes in scaling measurement services to accommodate the limited funding usually available for this purpose. Special skills include: analysis of customer perceptions, assessment of degree of community impact, development of performance measures, use of secondary measures, online survey tools and focus groups.  Assessment services can be packaged in several configurations according to client needs:

• Program/project evaluation
• Client satisfaction analysis
• Needs assessment
• Management/performance audit
• Management/performance indicator system
• Outcome measurement training