Understanding the impact of services on community well-being is central to managing government agencies. Without this understanding, an agency's budget justification is suspect and may not survive the scrutiny of elected officials and taxpayers.

Klass Strategies specializes in scaling measurement services to accommodate the limited funding usually available for this purpose. Special skills include: analysis of customer perceptions, assessment of degree of community impact, development of performance measures, use of secondary measures, online survey tools and focus groups. Program evaluation services are packaged in several overlapping configurations to best meet client needs:

• Program/project evaluation
• Client satisfaction analysis
• Needs assessment
• Management/performance audit
• Management/performance indicator system
• Outcome measurement training