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February 1, 2009: Run your own retreat? PDF Print E-mail

Yes, you can…run your own retreat.  As budgets tighten and despair spreads, it may be difficult to allocate funds for a professional meeting facilitator.  However, this does not mean you can’t have extended or special purpose meetings the old fashioned way by yourselves.  I was recently asked if I could give advice on having a wonderful planning session without my services as a professional meeting facilitator.  I stood up taller (mentally anyway, since this was over the phone) and said that the most important thing is for board members to spend time talking about what was most important for the organization, not have somebody prod them through a process.  I would like to provide a few suggestions to that client and others about how to improve the chances of a useful outcome to a self-guided discussion.

1)  Set an agenda.  Since you have limited time, maybe only three hours, don’t try to cover too many issues.  Don’t let the discussion go more than 90 minutes without a break unless you are on the verge of a breakthrough or need completion that the group agrees should occur.

2)  Be flexible.  If a major topic arises out of a discussion that seems strategic and there is a willingness by the group to deal with that, get permission to deviate from the agenda and cover that spontaneously emerging issue.  You should feel honored if one of “the elephants in the room” reveals itself during your session.

3)  Encourage honesty, frankness, directness while maintaining respect for all participants and those organization members, such as staff or absent board members, who are not in attendance.  Your time is short, so you need to strive toward breakthroughs in understanding and confidence in decisions but not at the expense of trust and adequate morale to maintain a united team.

4)  Encourage all to contribute.  Don’t let major decisions occur without insuring that all voices are heard and all points of view are surfaced.  All perspectives are valid and sometimes the minority or quietly held opinion is the one that the whole group will wan to embrace to move forward.  Silence does not equal acquiescence.

5)  Ensure follow-through.  Take the best notes possible about what was decided and valued in the discussion.  Attain agreement on who is responsible to take the next steps.  Make sure that the difficult work you have gone through has real consequences for the organization.  Build confidence in the value of these rare extended discussions.

 
January 15, 2009: Chicken vs. Egg of Planning or Recruiting PDF Print E-mail

 

So, here comes your annual retreat, your only extended meeting of the year.  You want to do something big, meaningful, the right thing and not have to wait 12 months if you get it wrong.  Which comes first:  setting goals and recruiting new members to help attain those goals or recruiting new members who will then develop goals that they will help to make happen? 

Let me see if I heard your concern correctly.  You are wondering about the following.  Is it a waste of time to recruit using existing goals to guide recruitment only to have new members cause goals to be changed?  Will changing the goals alienate and devalue the contributions of veteran trustees? Conversely, do we need to have a new or improved team to do planning or can we just forge ahead setting the best goals we can and include guidance for recruiting as part of the goal and strategy setting exercise?

My answer is:  there is no right answer and there is never a bad time to do something good, whether setting goals, determining recruiting targets or both.  Just keep making the best incremental improvements that you can with the limited time that is available for this work.  Whichever end that you start with, however, please insure that recruiting priorities and strategic goals are connected.  Don't feel bad if the board changes its mind, even in a few months, about anything truly important.  Changing course is a natural part of governance.  If a boat traveling on a river never changed course when its captain had new information, then that boat might run off a waterfall, or go aground or hit another boat or .....and don’t we want to save the boat, its crew and its carrying and traveling capacity?

 
January 1, 2009: Flee or Face Trouble? PDF Print E-mail

 

The demise of previously well-functioning organizations can be exacerbated by fleeing board members.  While it is OK to preserve their own well-being, it is not OK to do that when trustees have not done all that they could have reasonably done in their role as mission stewards for the community.  I continue to observe that many trustees wait too long to act and engage in excessive debilitating hand wringing before throwing up their hands and seeking the exits.  But what really makes a difference rarely happens:  trying something different to obtain a different result.

When the going gets tough, great boards get going.  THIS is the time when trustees may figure out what governance is really about and why they are there:  to insure that community value of continued quality operations are maintained and doing whatever it takes (ethically and legally, of course) to maintain this continuity.  Bailing out is easy but that is not acceptable behavior according to “the oath,” so to speak, that trustees took when they signed on for their term of office.  Required action may include narrowing focus, arranging strategic alliances, replacing staff members, replacing themselves, or, gulp, even doing the ambassador and fund raising work that they should have been doing all along!!!

I want to salute board members who don't cut and run in difficult times.  Those who stay to insure continuity when it benefits the community, sharing painful decisions and actions with committed staff leaders:  these trustees are the real heroes of the nonprofit world.  After saving  services for the sake of the community, it is OK to step away and move on, but only after care is taken to insure that trustees appropriate to govern in the new phase of organizational life have been recruited and installed. 

May 2009 be truly fine for all those organizations for which we care!!!

 
December 15, 2008: Advisors - What's in a Name? PDF Print E-mail

 

I believe that groups of experts outside of the board of trustees/directors can have great value for an organization.  However, these other groups require similar treatment to policy making boards to be effective:  thoughtful recruiting, adequate staff support, and well defined purpose.

The most intriguing tendency, shared with commercial and government entities, is that of picking name over capability.  That is, going for star power rather than work effort in selecting members.  Name recognition lends prestige and many organizations use famous names as primary reasons to attract community support in outreach messaging. 

The ability of name recognition to jolt a reader into a pause before deletion or round-filing of a message can't be denied but I would ask name droppers three questions.  1)  Does your organization's performance in pursuit of its mission rise to the level of expectation associated with that big name?  2)  If asked, would the named celebrity speak in an informed and supportive way about your organization's work?  3)  Are there other people serving on the affiliated advisory body who actually bring the organization useful advice?

 
December 1, 2008: Board Thanksgiving PDF Print E-mail

The U.S. Thanksgiving holiday gives many of us the prompt to count our blessings for what is working in our board lives.  In this forum, I usually rant or preach about some ideal way for board members and their staff supporters to behave.  As an advance holiday present, I would like to offer my readers a couple of reflective questions that help to accentuate the positive aspects of their boards, looking forward to the arbitrary renewal point of the new calendar year.

1)  What are the tangible significant accomplishments your board has made this past year?  What has been the positive impact on the organization, staff members and the community served by the organization?  2)  What has the board become better at doing?  3)  How has the relationship between board and staff improved?   4)  What stakeholders are now better connected to the organization because of board efforts than a year ago?  5)  How has the board itself been strengthened - new members, new leaders, structures, procedures, etc. than a year ago?

Please do yourself a favor.  After counting these blessings, be thankful, not just within your soul but outwardly with other board members.  Be glad that you ARE moving forward, that you have a fantastic foundation to build upon for further growth in 2009.  Take a deep breath, feel the warmth of camaraderie in accomplishment, bask in the glow of each other's smiles of satisfaction.  Hug each other.  You are all alive and mostly well and so is the mission that you dutifully care for that means so much to the community.  The world is indeed a better place because of what you do.

 
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